Frequently Asked Questions

• Submit a staff roster per campus/facility, including:
• Name
• Email Address
• Role (e.g., staff, admin, law enforcement)
• Complete additional forms for app customization.
• We’ll handle the setup from there!

• The setup speed largely depends on how promptly we receive the required information from you. We strive to complete setups as quickly as possible.

• Users you designate can activate up to 3 different alerts.
• You determine which users receive which alerts.
• Alerts can be customized for different campuses and authorities.

• No, the LockNow App focuses on essential features to remain cost-effective and does not integrate with other systems.

• You choose who can view and participate in live messaging. There are three options: no access, view-only, and full access (view and participate).

• You determine who can activate and receive each of the 3 alert types.

• Campuses are typically set up independently but customization is available. You determine how alerts are managed and received across different campuses and authorities.

• The first activated alert is sent out first, with the option to escalate to a red alert if needed.

• We collect names, email addresses, and phone numbers, and do not disclose this information to any third parties.

• LockNow can be set to be active or inactive based on the times determined by your facility.

• While we can’t force usage, we recommend employers request notification from employees who choose not to use the app for effective emergency planning.

• The phone will vibrate and sound an alert speakers in the background during a call.

• Alerts sound for a specific period or until the notification is opened, depending on your phone. The alarm also sounds when an alert is ended

• Android: Version 5.0 and above.
• iOS: Version 10.0 and above.

For iOS Users:

1. Check OS Version:
2. Open the "Settings" app.
3. Scroll down and tap on "General."
4. Tap on "About."
5. Here, you'll see the "Software Version" which indicates your current iOS version.

For Android Users:

1. Check OS Version:
2. Open the "Settings" app.
3. Scroll down and tap on "About phone" or "About device" (this might vary slightly depending on the manufacturer).
4. Look for "Software information" or directly for "Android version."

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• Yes, with your permission, authorities can receive either only active threat alerts or all alerts.

• Yes, we can add new or different alerts based on your organization’s needs.

• Drills are practice runs for emergency preparedness, clearly labeled as drills in alerts and messaging. You determine access and activation permissions.

• Please contact us at team@locknowapp.com